A detailed description of the procedure can be found in the user agreement, clause 6

6. Return of goods

6.2. The Buyer is not entitled to refuse the goods of proper quality, having individually defined properties, if the specified goods can be used exclusively by the Buyer acquiring it.

6.4. Goods of inadequate quality (only in case of deformation of the packaging of the goods) can be replaced with a similar good of good quality, or returned to the Seller, in this case, the delivery of the goods is paid by the Seller.

6.5. In accordance with Article 1 of the Federal Law of the Russian Federation of January 2, 2000 N 29-FZ “On the Quality and Safety of Food Products” (as amended on July 19, 2011), food products include, in particular: biologically active additives – natural (identical to natural) biologically active substances intended to be consumed simultaneously with food or incorporated into food products; The right of the consumer to exchange or return food products (food products, including dietary supplements) of proper quality is not established by the current legislation. Thus, the buyer is NOT entitled to demand to exchange or return the biologically active additives purchased in the organization.